Shipping

What Shipping Methods Are Available?

Shipping will be handled by our logistics partner, who use courier companies. Once consignment is in the warehouse, you will be able to track the delivery updates as communicated via email.
Unless otherwise agreed, we will provide kerbside delivery only. We offer free delivery to the UK. We charge a small fee to deliver to Germany which is a percentage of the order total.

Do You Ship Internationally?

We only sell and ship to the following countries within Europe through this webstore: United Kingdom & Germany. We will not sell or ship to countries outside these countries. We do not ship to Scottish Islands, Northern Ireland, Channel Islands, Guernsey, Alderney, Isle of Man, Scilly Isles.

Some products are only available to sell and ship to certain countries. This will be highlighted in the description of each product page on our website. If a purchase is made and we cannot ship or sell that (or part of that) order to your country, we will be in touch to refund that (or part of that) amount of that order.

Will there be any Customs Duties when Shipping to Germany?

No. Due to Brexit, we now hold some stock in Germany. If your shipping address is in Germany, please get in touch to see if your item is in stock and available to deliver to you. If your item is not in stock in the German warehouse yet, you will still not pay customs duties but you will have a longer delivery time whilst we arrange shipment from the UK to Germany. We can advise how long you can expect to wait for your delivery if you get in touch with the product you are interested in.

How Long Will It Take To Get My Package?

We estimate how long delivery is currently expected to be in the description of each product page on our website. Due to Covid-19 we can’t guarantee any delivery times.

Payment

What Payment Methods Are Accepted?

We offer the following payment methods: Credit card via Stripe, Inc., via PayPal, or via Klarna.

Is Buying On-Line Safe?

Du Foyer Ltd uses the data that you provide to allow us to conduct our service to you in compliance of the General Data Protection Regulation 2018 and the Data Protection Act 1998. We confirm that we are compliant with the General Data Protection Regulation 2018 and the Data Protection Act 1998. Your data will never be passed on or sold to a third party except where it is essential to deliver a product (e.g. delivery company.) Please see our data and privacy policy on or website for more information.

Price Match Guarantee

What if I find a better price somewhere else?

If you’d like to buy from Du Foyer but have found a better price elsewhere, just contact us at info@dufoyer.com and send us the better price you have found. We’ll guarantee to match it, or if possible, beat it! Click here for more information.

Orders & Returns

How do I place an Order?

The price of the product is indicated on the order pages of the webstore and includes tax. Our webstore will take you through the ordering process. Please ensure you check for errors before submitting your order. After you place an order, you will receive an email acknowledging receipt and confirming your order number. We will subsequently issue you with a dispatch notification, which is when our contract starts.

How Can I Cancel Or Change My Order?

Please let us know as soon as possible if you wish to change or cancel an order. We will endeavour to change or cancel your order, but please note that this may not always be possible. If we cannot change or cancel an order, you will be obliged to pay for and accept the order. Get in touch, including your order reference: info@dufoyer.com

Do I need an account to place an order?

No – Guest Checkout allows customers to place orders without an account. However, if you have an account, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details from your account dashboard.

How Do I Track My Order?

As your order is processed through Du Foyer Ltd, you can track your order here. If your order is in stock, or once consignment is in the warehouse, you will be able to track the latest delivery updates as communicated via email.

How Can I Return a Product?

If you wish to return products, please contact us. Returns, exchanges and credits will only be accepted if we agree to the return. Unless otherwise agreed you will be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until received by us.

Made to order, or other custom products may not be returned, unless they are faulty. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition.

We will pay for returns if:

  1. Products are faulty or misdescribed.
  2. If you do not accept changes to our contract.
  3. If we have informed you of a delay to the contract which means you wish to cancel the contract.

We can arrange collection of large items and/or if requested by the customer. You will have to pay the costs of return of any goods, unless otherwise agreed. Returns will be handled by our logistics partner.

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